The short version
- Plans and coaching are digital. They start in your Merova Fit account as soon as your payment is confirmed.
- You get a receipt by email for every payment.
- Physical products ship within India: dispatch in [X] working days, delivery in [X to Y] working days.
Digital plans and coaching
Plans, coaching and other digital services are delivered online in your Merova Fit account at fit.merova.app and in the Android app. Nothing is shipped.
- Access starts as soon as your payment is confirmed, usually within a few minutes.
- You get a receipt at the email address on your account.
- If your plan isn't active within 24 hours of paying, email support@merova.app with your payment ID.
Call bookings
When you book a call, you get a confirmation by email or WhatsApp with the date and time. The call takes place by [CALL METHOD, e.g. phone or Google Meet] at the booked time.
Physical products
| Topic | Details |
|---|---|
| Where we ship | [Within India only] |
| Dispatch time | Within [X] working days of your order |
| Delivery time | [X to Y] working days after dispatch, depending on your location |
| Shipping charges | [Shown at checkout / free above INR X] |
| Courier | [COURIER PARTNER] |
| Tracking | Sent by email or WhatsApp once your order ships |
Delivery times are estimates. Delays can happen because of the courier, weather, holidays or other things outside our control. Please check your address at checkout. If a parcel comes back because of a wrong address or failed delivery, we'll contact you to arrange re-delivery, which may cost extra.
If an item arrives damaged or wrong, see our refund policy.
Contact
Questions about delivery? Email support@merova.app. Address: [BUSINESS ADDRESS].