You can delete your Merova Fit account, made by Merova, and the data linked to it at any time. It's free, and you don't need to give a reason.
Delete in the app
Open Merova Fit on the web or Android and go to [IN-APP PATH, e.g. Profile > Settings > Delete account]. Confirm, and your account is deleted.
Or ask by email
- Email support@merova.app from the email address on your account, with the subject "Delete my account".
- We may send you a code to confirm the request is really from you.
- We delete your account and data within 30 days and email you when it's done.
What gets deleted
- Your profile: name, email, phone number and password
- Your onboarding answers and plans
- Your workout, meal, water and weight logs, and day scores
- Your chats with your coach and your call bookings
What we keep, and for how long
- Order, payment and invoice records (amounts, dates, order and payment IDs) are kept for as long as Indian tax and accounting laws require, generally up to 8 years, then deleted.
- Backups may hold deleted data for up to [30] days before it's overwritten.
If you have an active plan
Deleting your account cancels any renewals. Refunds follow our refund policy, so if you're within 7 days of your first payment, ask for your refund before you delete.
Delete some data only
Want to delete certain data, like your weight history or chats, but keep your account? Email support@merova.app and tell us what to remove.